Welcome to Cilibangi web site online store. Return & refund policy stated below applies to all visitors and users of Cilibangi. You're bound by these terms and conditions as long as you're on shop.cilibangi.com.

Note: Terms & Conditions of Sale are country/region specific. The following Terms & Conditions of Sale apply to product sold within Malaysia

Cancellation

i) Products

All Cilibangi products are non-returnable. Sale and markdown items are also non-returnable and non exchangeable.

If you are unsure of the eligibility of returns of your product, please contact our team at info@serotech.com.my

We do reserve the right not to allow the return of products or refund of any transactions although the condition above is met.

ii) Class

To cancel or reschedule your reservation, please email to info@serotech.com.my

Cancellations: 

You may cancel your reservation up to 7 days prior to your scheduled class date for a refund, subject to a 25% processing fee.  

No refunds will be given for cancellations made within 7 days of your scheduled class date, or if you fail to attend.  

Rescheduling:

You are welcome to reschedule your reservation one time up to 7 days prior to your originally scheduled class date.  

A request to reschedule your reservation that is made within 7 days of your scheduled class date will be treated as a cancellation and you may then make a new reservation.